Documentation / Your AI
Agents
Voice, guidelines, knowledge and the call flow.
An agent is the AI that answers your line. It has four parts, each with its own editor.
Voice#
Audition candidate voices speaking your agent’s own greeting — not a canned sample — so you hear your opening line exactly as a caller will.
Guidelines#
Tone, things it must never say, and disclaimers it must say verbatim when relevant. These apply across every flow.
Knowledge base#
What your AI knows about your business: services, FAQs, hours. This is what the website scan fills in, and what you correct.
Call flow#
The conversation, drawn as it runs — what happens step by step, and what follows a call. It has a full-screen editor of its own.
Worth knowingNothing auto-saves. Edits are drafts until you press Save, and what your callers hear changes only when you publish — an edit you were still thinking about never reaches the phone line.