Knowledge base / Troubleshooting
My verification was rejected
What the rejection tells you, and what to do next.
The rejection email carries the carrier’s own words rather than a summary of ours, so it names the actual problem — usually an address that does not match the document, or a photo that is unreadable at the edges.
Fix what it names and submit again. Your plan and credits are unaffected while this happens.
NoteA submission stays editable until you submit it. After submitting, the carrier owns the review — the console will say when it is with them, so you are not left wondering whose turn it is.