Knowledge base / Troubleshooting
My number is not answering
The three things to check, in order.
1. Is the agent published?#
A draft agent answers nothing. Open Agent design and check the status — publishing is what puts it on the line.
2. Is the plan active?#
Check Billing. A plan in grace still holds the number, but a lapsed one has stopped answering. Recharging restores it.
3. Is an agent attached to the number?#
Open Numbers. If you have several agents and never set a default, nothing was attached automatically — pick one there.