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Knowledge base / Troubleshooting

My webhooks stopped arriving

Check the delivery log first — it records every attempt.

Open Settings → Webhooks and read the delivery log. Every attempt is there, with the status code your endpoint returned.

  • If attempts are failing, fix the endpoint and re-enable it — repeated failures disable an endpoint automatically.
  • If deliveries are arriving but you are rejecting them, check your signature verification against the reference rather than allowlisting IP addresses.
  • If your endpoint is slow, return 2xx first and do the work afterwards; a timeout counts as a failure.